Retrun Policy

Return Policy

  • When can I return an item: We accept any return shipped to us within 10 calendar days of the purchase date with a return code. Items must be returned in their original condition unopened; If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team before proceeding with the return.
  • How to return an item: Please contact info@rxadamandeve.com to request a refund or return and you will receive instructions of how to get a refund and where to send your product with a return label.
  • What will be refunded: You’ll be refunded the original product price including tax. Shipping charges, including return shipping and tracking services, are non-refundable.
  • What should be included with your return: Add a short note that includes your order number explaining the reason for your return. We strongly urge customers to keep a record of tracking or delivery confirmation when returning items.
  • What happens when my return is received: Once we receive your return, it will be processed within 5 business days. At this time, a refund will be issued to the original payment method and an email issued to the address associated with the order.
  • Where do I return my item: Items must be returned to the location from which the shipment originated.
  • We do not accept returns on any prescription products. This is due in part to the nature of the products and the fact that we cannot and will not reuse them if they are returned to us. But if you’re not happy with the product, or you didn’t get what you expected, we’re happy to help and will do all we can to make things right. Just shoot us a note and let us know.

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